Branch Manager; Tuscaloosa, AL (Indian Hills)

Huntington National Bank•Tuscaloosa, AL

2d•Onsite

About The Position

The Branch Manager manages the branch and leads its sales, service, and operational activities. The role includes coaching colleagues on processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening existing customer relationships. The manager is also responsible for ongoing business development and a calling program. The Branch Manager manages high-value consumer and business customer portfolios, supports excellent customer service and effective issue resolution, and uses available tools and technology to identify sales and service opportunities. The position maintains knowledge of products, services, technology, and policies; builds community and internal business relationships; and oversees recruitment and hiring to ensure appropriate staffing. The manager secures resources for the team and oversees branch operations in compliance with operational, security, risk, and regulatory policies and procedures. The role also monitors branch sales, service, operational, and financial performance and performs other duties as assigned.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Must meet additional background check requirements, including providing fingerprints as required by NMLS regulations.
Must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Nice To Haves

Bachelor’s degree and previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team on, products, services, technology, and policies.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand and lead branch sales, service, operational, and financial performance.
Coach colleagues and lead the team toward budgeted production goals, customer acquisition, referrals, relationship deepening, and business development.
Perform other duties as assigned.