Branch Manager; Tuscaloosa, AL (Indian Hills)

Huntington National Bank•Tuscaloosa, AL

20h•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operational activities. The role includes coaching colleagues on processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening customer relationships through business development and calling programs. The manager oversees branch performance and operations while building relationships within the community and market. The role also involves recruiting and staffing, developing colleagues, maintaining strong internal partnerships, and ensuring compliance with operational, security, risk, and regulatory policies and procedures.

Requirements

High school diploma or GED and at least 1 year of experience in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to branch OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team on, products, services, technology, and policies.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operational, and financial performance.
Lead sales, service, operations, and business development, including working toward budgeted production goals and acquiring and developing customer relationships.
Perform other duties as assigned.