Branch Manager

Mariner Finance • Decatur, AL

2d • $23 - $30 • Onsite

About The Position

Mariner Finance is seeking a Branch Manager to oversee branch lending, customer account retention, staff performance, business development, compliance, and customer service. The role exercises lending authority, reviews and approves applications, and offers loan solutions suited to customers’ needs. The manager is also responsible for branch performance against sales and delinquency goals, effective use of the annual business plan, and proper control of company records and negotiable items.

The Branch Manager coaches and develops staff, supports recruiting and candidate selection, resolves customer and employee inquiries and complaints, and builds relationships with local businesses and the community. The manager prepares branch activity reports and participates in company meetings and professional development. Depending on market demand and staffing, the manager may also perform frontline branch tasks such as processing applications, collecting payments, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

The position must be performed at the assigned branch location, except in an emergency as determined by the company in consultation with applicable regulatory agencies. The role is eligible for a monthly incentive based on individual and company performance, in addition to a base salary of $23.19–$30.15 per hour. Mariner Finance states that full-time employees receive a benefits package and directs applicants to its benefits website for details.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, with knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Nice To Haves

• Fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports on branch activity and growth as needed.
• Develop business through networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve customer obstacles involving products, services, or policies through problem-solving.
• Monitor and approve monthly expenses in accordance with company policies and procedures and the annual business plan.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract diverse, high-quality talent; coordinate and interview candidates; and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay current with trends and changes and enhance competency.
• Perform additional branch functions as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package; details are available on the company’s benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager