Branch Manager l
About The Position
The Branch Manager administers and ensures the efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety, in accordance with Lendmark Financial Services objectives. The manager develops new business, provides strong customer relations, and promotes a sales and service culture through coaching, guidance, and staff motivation. The role achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. It also provides leadership, training, and supervision, delegating day-to-day operations to the Assistant Branch Manager or other branch personnel.
Requirements
- High school diploma or GED from an accredited institution.
- 0–3 years of consumer finance experience, related-industry experience, or related management experience.
- Effective communication, organizational, and sales skills.
- Personnel management and budgeting skills.
- Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word.
Nice To Haves
- Industry-related experience.
- Bilingual in Spanish and English.
- Ability to relocate.
Responsibilities
- Manage and motivate staff to meet goals for branch profitability, loan volume, credit quality, delinquency, and expenses.
- Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while complying with state and federal guidelines.
- Develop business relationships within the community and sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable.
- Establish lending authority for associates.
- Ensure high-quality client service, help clients implement solutions, and monitor client satisfaction.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits for employees and dependents.
- Paid time off.
- Paid holidays.
- 401(k).
- Life insurance.
- Long-term disability.
- Tuition assistance.
- Employee assistance program.
- Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
- Quarterly incentive compensation based on individual and company performance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
