Branch Manager

Everwise Credit Union•Westfield, MA

About The Position

The Branch Manager provides on-site leadership, motivation, and direction to branch staff while expanding Everwise Credit Union’s membership base and service center profitability. The role builds consumer and business relationships, develops community connections, and ensures compliance with internal controls, operational controls, risk management practices, and applicable regulations. The Branch Manager leads the branch through evolving business practices and operating models and may take on additional responsibilities based on performance, scope of supervision, leadership, education and certifications, and team or project involvement.

Requirements

High school diploma required.
At least 3 years of experience in the financial industry, sales, or retail management.
Strong interpersonal skills.
Strong communication skills.
Superior member or customer service skills.
Problem-solving skills.
Effective time-management skills.
Strong work ethic.
Strong decision-making skills.
Effective motivational skills.
Effective strategic-thinking skills.
Results orientation.
Strategic-planning skills.
Leadership skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain appropriate staffing levels and supervise, motivate, train, observe, coach, and develop staff.
Maintain staff quality and professionalism in daily interactions with members.
Cultivate excellent member service, using tools and resources directed by Everwise Credit Union.
Drive branch growth and performance in alignment with Everwise Credit Union’s strategic direction and performance measures.
Develop the branch’s market through community involvement, business engagement, and formal and informal networking.
Evaluate market analyses, sales trends, and other reports to identify market growth opportunities.
Ensure procedures, processes, and documentation comply with federal and Everwise Credit Union guidelines and regulations, and conduct regular audits.
Increase awareness of Everwise Credit Union through approved civic and community activities.
Lead the branch and team effectively through evolving business practices and operating models.
Participate in assigned continuing education.
Assume additional responsibilities as needed to support service center and credit union growth, including assignments from Regional or District staff.