Branch Manager

Mariner Finance•Tupelo, MS

10d•Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending, account management, sales and delinquency goals, staff development, operations, and customer service. The role exercises lending authority, reviews and approves applications, recommends loan solutions, and manages exceptions to policy within delegated authority. The manager also supports branch growth through local networking and community relationships, maintains internal controls, monitors expenses, resolves customer and employee concerns, and helps recruit and interview candidates. The position is performed at the assigned branch location, except in an emergency as determined by the company. The role offers a base salary range of USD $54,034.16–$70,244.40 per year and eligibility for a competitive monthly incentive based on individual and company performance. All full-time employees receive a benefits package; details are available through the company benefits website. The stated schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work is required seasonally and as business needs require. The company may change schedules to address business needs, and work hours depend on the business hours of the time zone serviced. The employee must be physically present in the office.

Requirements

At least three years of related experience in consumer lending and/or financial services.
Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
A bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
Reliable transportation.
Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
High proficiency in Microsoft Office or similar programs, knowledge of financial services programs, and ability to learn such programs.
Ability to complete essential duties and functions in a timely and accurate manner.
Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
Must obtain applicable licenses required to sell insurance products offered to customers by the branch.
Must perform work-related tasks at the assigned branch location except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Bilingual fluency in Spanish and English.
Applicable licenses required to sell insurance products offered by the branch, in good standing.

Responsibilities

Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency targets.
Coach branch staff regularly with actionable feedback to support branch goals, minimize turnover, and foster a positive branch environment.
Prepare and submit reports reflecting branch activity and growth as needed.
Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
Implement internal branch auditing procedures to control negotiable items and company records held within the branch.
Manage approval of policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
Resolve product-, service-, and policy-related obstacles for customers using problem-solving skills.
Monitor and approve monthly expenses under the annual business plan, ensuring policies and procedures are followed.
Promptly investigate and work to resolve customer and employee inquiries and complaints.
Attract and interview candidates and recommend candidates to management for vacancies.
Participate in company meetings and professional development activities to stay current with trends and changes.
Perform additional functions as market demand and branch staffing require to provide consistent customer service.
As needed, collect payments, complete and process loan applications, contact customers regarding late payments, cashier, answer phones, photocopy, and file.