Branch Manager

PNC Bank • Miami, FL

1d • Onsite

About The Position

As a Branch Manager in PNC's Retail Banking organization, you will lead the Kendall Place Branch in Miami, Florida. You will plan and execute priorities to drive branch performance, growth, sales, revenue, market share, and customer relationships. The role leads and develops a high-performing team, delivers a proactive and differentiated customer experience, and manages operational, human capital, reputational, and business risks. PNC is an in-office company. Spanish bilingual skills are preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically, a university or college degree and at least 3 years of industry-relevant experience are required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• For an operations or production environment position, typically 2 years of previous managerial experience is required.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrated knowledge, skills, and abilities appropriate to the role.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Nice To Haves

• Bilingual Spanish skills are preferred.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance, including growth activities and outside business development.
• Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen clients' share of wallet.
• Lead, coach, attract, onboard, and develop branch employees; support engagement, inclusion, and achievement of performance and activity expectations.
• Identify customer needs through proactive and reactive discovery conversations, implement appropriate solutions, and collaborate with internal business partners.
• Use contact-management tools and resources, including routine outbound calls and in-person meetings, to execute contact strategies.
• Meet with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results through business development, outside-branch calling, and community involvement, as applicable.
• Coach employees to engage customers through technology-enabled interactions and provide solutions, advice, and consultation that support financial well-being.
• Resolve problems effectively and connect customers with PNC services across channels to deliver a seamless experience.
• Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
• Model PNC values and cultivate an inclusive workplace.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager