Branch Manager Canyons District

Wells Fargo Bank•Provo, UT

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Manager (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The Branch Manager leads, manages, and develops a diverse team of direct and indirect reports, fostering engagement, commitment, and accountability for business outcomes. The role leads a defined customer engagement process, coaches behaviors that improve customer experience and drive business growth, and maintains operational excellence. Responsibilities also include executing policies and procedures in accordance with applicable regulations and audit and escalation processes, and managing branch personnel and financial resources. This is a customer-contact SAFE position that may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on meeting SAFE registration and related regulatory requirements, including applicable background and Loan Originator qualifications. The role may require working most Saturdays. The position is not eligible for visa sponsorship and may not be available at every listed location.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
At least 2 years of leadership experience.
Ability to meet SAFE registration requirements at employment and applicable Loan Originator qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Ability to work a schedule that may include most Saturdays.
Must meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Management experience, including hiring, coaching, and developing direct reports.
Ability to build and inspire a team where adaptability, collaboration, and performance accountability are important.
Ability to analyze performance, identify strengths and opportunities, and execute plans that empower employees to achieve business objectives.
Independent judgment and critical thinking skills to manage time, prioritize, and delegate in a complex, fast-paced environment.
Experience coaching across customer segments, including affluent, high-net-worth, and small-business customers.
Experience building and maintaining effective relationships with customers, internal partners, and the community.
Experience identifying complex financial needs through questioning and providing relevant options to customers.
Ability to lead a team in influencing, educating, and connecting customers to technology and communicating the value of digital banking.
Knowledge of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
Relevant military experience, including experience with military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.

Responsibilities

Coach, develop, and build a high-performing team to execute business strategies, achieve results, and grow the business.
Coach bankers to engage customers, understand their needs, build relationships, and help customers succeed financially.
Resolve low- to moderately complex issues involving customer and employee experience, risk, and team or business growth.
Identify ways to make banking easier through customer education and demonstrations of digital options, supporting adoption and convenience.
Lead the branch and collaborate with stakeholders, peers, and internal partners to deliver a customer-centric experience.
Mentor and guide the development of direct reports and assist with hiring.
Execute applicable policies and procedures, including regulatory, audit, and escalation requirements, and maintain operational excellence.
Manage the allocation of branch personnel and financial resources.