Branch Manager - 026
About The Position
Sun Loan Company is seeking a reliable and ambitious Branch Manager to oversee branch operations, drive business performance, develop and lead team members, and build strong customer and community relationships. The Branch Manager is responsible for achieving branch goals, ensuring compliance with company policies, maintaining profitability, and fostering a positive, high-performing culture. The ideal candidate is a strong leader with excellent operational, financial, and customer service skills who thrives in a fast-paced environment. Sun Loan branches are generally open Monday through Thursday from 8:30 a.m. to 5:30 p.m., Friday from 8:30 a.m. to 6:00 p.m., and Saturday from 8:30 a.m. to 12:30 p.m. Saturday hours are rotational and based on business needs; branches are closed Sundays. Actual employee schedules may vary by location and business needs, and employees must be available for their assigned schedules, which may include hours outside typical branch hours and occasional overtime. Local travel for meetings and business needs may be required, up to 5%.
Requirements
- Previous management experience in the loan industry is strongly preferred.
- Alternatively, 2–3 years of management experience in customer service, financial services, collections, or a related industry.
- Ability to travel locally for meetings and business needs, up to 5%.
- Must already be legally authorized to work in the United States for any employer; current or future visa sponsorship is not available.
- Must be available to work the assigned schedule, which may include hours outside typical branch hours and occasional overtime.
Nice To Haves
- Previous management experience in the loan industry.
Responsibilities
- Oversee daily branch operations and ensure compliance with company policies and procedures.
- Lead, coach, and develop Loan Specialists through training, mentoring, and performance management.
- Foster a culture of accountability, growth, and teamwork.
- Establish and monitor branch performance goals and drive profitability.
- Review financial reports and identify opportunities to improve branch performance.
- Approve, decline, or coordinate loan application decisions in accordance with company guidelines.
- Assist Loan Specialists with loan processing and collection efforts as needed.
- Resolve challenging customer situations professionally while maintaining positive relationships and encouraging repeat business.
- Prepare taxes where applicable based on location requirements.
- Develop branch growth strategies through networking, community involvement, and local business partnerships.
- Collaborate with team members to achieve branch objectives and deliver exceptional customer service.
Benefits
- Low-deductible, affordable medical plans, including medical, dental, and vision.
- Telehealth access.
- On-demand pay.
- Competitive salary based on factors such as location, skills, knowledge, competencies, and experience.
- 401(k) with company match.
- Paid time off, including holidays, vacation, and sick time.
- Bonus opportunities.
- Career development and advancement paths.
- Formal and comprehensive training program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
