NMCI POC (Req 26 026)

VetJobs•St. Inigoes, MD

3d•$45,000 - $60,000

About The Position

The NMCI Support POC provides user IT support and maintains Information Assurance compliance. The role serves as the primary point of contact for NMCI-related issues and handles related administrative tasks while ensuring compliance with NAVAIR NMCI policies and processes. The position supports employees with NMCI computers, peripherals, software, account and access needs, and IT requests. It also assists with onboarding and offboarding, employee and asset information, ordering, transfers, terminations, and Move/Add/Change requests. The role helps users prepare and submit SAAR-N documents and access Share Drive, SharePoint, O365, and user applications in secure and non-secure spaces. Applicants must apply through the American Electronics, Inc. (Amelex) openings page to be considered. The role requires the ability to maintain a Secret Security Clearance; an active Secret Security Clearance is preferred.

Requirements

Three years of experience providing IT/user support.
Must be able to maintain a Secret Security Clearance.

Nice To Haves

NAVAIR NMCI POC experience.
Experience providing user hardware and software desktop support.
An active Secret Security Clearance.

Responsibilities

Serve as the primary point of contact for NMCI-related issues and perform related administrative tasks.
Ensure compliance with NAVAIR NMCI policy and process requirements.
Contact the National Help Desk for end-user support and resolution of IT issues.
Create and maintain employee information supporting IT requirements for new employees, asset ordering, transfers, and terminations.
Troubleshoot NMCI computers and peripherals.
Support hardware and software ordering and data calls.
Provide customer assistance and process Move/Add/Change (MAC) requests.
Provide IT support to staff as assigned.
Assist users in preparing and submitting SAAR-N documents.
Assist with user IT requirements during onboarding and offboarding.
Assist users in secure and non-secure spaces with access to Share Drive, SharePoint, O365, and user applications.