Branch Manager

World Finance•Fort Stockton, TX

5d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, and community engagement; reviews and approves lending decisions; oversees collection efforts; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, trains, develops, and leads branch employees, oversees branch operations, handles escalated customer concerns, and maintains strong customer relationships. Compensation is $40,000, based on experience and location, plus performance-based bonus opportunities. Earnings are tied to branch performance, including portfolio growth, tax production, and achievement of business goals. Successful Branch Managers may be considered for District Manager and other leadership roles. World Finance has operated since 1962, providing personal loans, tax services, and credit-building solutions. It has over 1,000 branches across 16 states and has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to attend work in person during scheduled hours; occasional extended hours or weekend work may be required based on business needs.
Ability to perform computer work, handle documents, communicate information effectively, and interact professionally with customers and coworkers in person, by phone, and electronically.
Ability to adapt, collaborate, multitask, and manage shifting priorities and deadlines.
Ability to perform regular movement around the office, including occasional walking, standing, bending, reaching, and similar activities; occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.

Nice To Haves

Background in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments, especially experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
Maintain a professional office environment; may assist with general office upkeep.
Travel locally to offsite locations and banks as required for business purposes.