Branch Manager

Huntington National Bank•Columbiana, OH

1d•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading its sales, service, and operations. You coach the team on processes, lead achievement of budgeted production goals, acquire consumer and business customers, initiate referrals to bank partners, and proactively deepen customer relationships inside and outside the branch. The role is also responsible for ongoing business development and a calling program. The Branch Manager manages high-value consumer and business customer portfolios, supports excellent customer service and issue resolution, and develops customer, community, and internal business relationships. The role oversees recruitment and staffing, secures resources for the team, and manages branch operations in compliance with operational, security, risk, and regulatory policies and procedures. The position requires understanding branch sales, service, operational, and financial performance, along with knowledge of banking, investments, lending, sales leadership, customer service, process management, coaching, colleague development, and communication.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Nice To Haves

Bachelor’s degree.
Previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources required to support the team.
Manage overall branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.