Branch Manager

Mariner Finance • Lauderhill, FL

8d • $54,034 - $70,244 • Onsite

About The Position

Mariner Finance is seeking a Branch Manager to oversee branch lending, customer account retention, staff performance, business development, and operations. The role exercises lending authority, reviews and approves applications, and offers loan solutions suited to customers’ needs. The Branch Manager also coaches staff, develops community relationships, manages branch controls and expenses, and investigates customer and employee concerns. This position requires work at the assigned branch location, except in a company-determined emergency.

The position is eligible for a competitive monthly incentive based on individual and company performance, in addition to a base salary of $54,034.16–$70,244.40 per year. The offered base salary within the posted range depends on job-related factors such as skills, qualifications, experience, and internal equity. Full-time employees receive a benefits package; benefit information is available through the company’s careers benefits page.

The usual schedule is Monday, Wednesday, and Thursday, 9:00 a.m.–5:00 p.m.; Tuesday, 9:00 a.m.–7:00 p.m.; and Friday, 9:00 a.m.–5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and work hours depend on the business hours of the time zone served.

The role frequently involves extended sitting, reaching, using computer and phone systems, and talking or hearing. It occasionally involves moving about and lifting or moving up to 20 pounds. The employee must be physically present in the office and have close vision and the ability to adjust focus.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor’s degree in a field such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Ability to obtain applicable licenses required to sell insurance products offered to customers by the branch.
• Ability to perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable, required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement branch auditing procedures to control negotiable items and company records held at the branch.
• Manage approval of policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve product, service, and policy-related obstacles for customers using problem-solving skills.
• Monitor and approve monthly expenses using the annual business plan, ensuring policies and procedures are followed.
• Promptly investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview prospective candidates, and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to keep current with trends and changes in the business environment.
• Perform additional duties as needed for customer service and branch staffing, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package; details are provided on the company’s careers benefits page.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager