Branch Manager 3 - Des Moines Safeway, WA

U.S. Bank•Des Moines, WA

14d•$97,560 - $119,240•Onsite

About The Position

The Branch Manager leads and manages one or more branches to meet business goals and ensure compliance with banking laws and regulations. The role is responsible for delivering an excellent customer experience consistent with U.S. Bank’s culture and core values, and for coaching, developing, mentoring, and training team members. The manager uses sound judgment, effective communication, and critical thinking to identify customers’ financial needs, recommend appropriate products and services, and collaborate with partners in wealth, business banking, mortgage, and payment services to help individual and business customers reach their financial goals. The Branch Manager leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit checks. The role is performed at a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
Thorough product and service knowledge, including regulatory, policy, and compliance matters.
Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Effective interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Ability to complete and maintain NMLS registration, including meeting applicable criminal background and credit requirements.
Ability to work from a U.S. Bank location five days per week.

Nice To Haves

Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to achieve goals and ensure compliance with banking laws and regulations.
Demonstrate and ensure excellent customer service consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members, adapting coaching to their needs and providing feedback.
Identify customers’ financial needs and direct or recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to support customers’ financial goals.
Motivate and guide the team, expand the customer base, and lead the customer experience.
Participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use effective communication, critical thinking, conflict resolution, and prioritization to address customer and business needs.
Maintain required NMLS registration and comply with applicable banking policies and regulatory requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution.
Pension, subject to eligibility requirements.