Branch Manager - Sales and Service

Graybar•Wilmington, NC

20d

About The Position

As a Branch Manager – Sales and Service, you will develop and implement business plans that enable the branch and Company to achieve financial and service goals. You will manage branch resources to maximize business relationships with current and potential customers and suppliers. The role includes overseeing sales, service, operations, budgeting, inventory, security, compliance, and employee performance. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., and requires some travel and use of a personal vehicle for business purposes. The role is incentive eligible based on specific and relevant business metrics.

Requirements

Minimum 5 years of experience in sales, operations, service, management, or finance.
Knowledge of the wholesale distribution industry, competitors in assigned territories, and supply chain management principles.
Knowledge of how pricing decisions affect the Company's profit and loss.
Knowledge of suppliers and their respective product lines.
Oral and written communication skills.
Negotiation skills.
Problem-solving and conflict-resolution skills.
Ability to supervise staff effectively and achieve branch, district, and Company results through others.
Ability to develop and maintain customer and supplier relationships to achieve short- and long-term branch goals.
Ability to train and instruct effectively in group or individual settings.
Ability to present Company services and quality standards effectively to customers.
Ability to handle customer complaints and mediate customer disputes.
Ability to motivate and influence others.
Some travel is required.
Use of a personal vehicle for business purposes is required.

Nice To Haves

6 or more years of leadership experience in sales, operations, service, management, or finance.
Four-year degree.

Responsibilities

Design and implement programs to maximize return on sales.
Initiate new programs and improve existing programs to help the branch meet or exceed financial performance metrics.
Monitor competitive conditions in the territory and recommend and implement changes as needed.
Monitor customer service levels and take action to improve service.
Monitor inventory levels and promote the sale of obsolete and overstocked material.
Oversee preparation of the branch budget and document actual performance through the Branch Steering Committee.
Facilitate resolution of sales, service, and operational issues so the branch can achieve established objectives.
Provide administrative approvals, maintain adequate branch security, and maintain a safe working environment.
Manage employees and delegate effectively through key positions.
Monitor activities for compliance with government regulations and organizational policies and procedures, ensuring required branch activities are completed on time.
Develop and maintain business relationships with current and potential customers and suppliers.

Benefits

Medical, dental, vision, and prescription drug plan options.
Life insurance coverage for employees, with family options.
Flexible Spending Accounts.
Disability benefits at no cost to the employee.
Profit Sharing Plans.
401(k) Savings Plan with company match.
Paid vacation and sick days.
Paid holidays.
Paid Wellness Day.
Community Time Off for volunteering.
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.
Employee stock ownership plan.
Fixed and Variable Rate (FAVR) vehicle reimbursement program for eligible drivers.