Branch Manager

World Finance • Lebanon, KY

10d • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; reviews and approves lending decisions; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, and develops employees, handles escalated customer concerns, and oversees efficient branch operations and customer relationships.

Compensation is $42,000 to $45,000, based on experience and location, plus performance-based bonus opportunities. Earnings are tied to branch performance, and managers who grow their portfolio, increase tax production, and achieve business goals may significantly increase total compensation.

World Finance has operated since 1962, providing personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Ability to generate business through community involvement, networking, customer referrals, and outbound calling.
• Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
• Ability to independently perform required bank runs and transport deposits.
• Ability to communicate clearly and professionally, adapt to shifting priorities, collaborate, multitask, and meet deadlines.

Nice To Haves

• Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Maintain a professional office environment and communicate with customers and coworkers in person, by phone, and electronically.
• Travel locally to offsite locations and banks as required for business purposes.

Benefits

• Performance-based bonus opportunities.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Career advancement opportunities, including consideration for District Manager and other leadership roles.
• Promote-from-within culture.
• Predictable schedules with a focus on time outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED