Branch Manager

Mariner Finance • Fayetteville, NC

3d • Onsite

About The Position

The Branch Manager leads the branch’s lending, customer service, sales, account management, staff coaching, and operational activities. The role exercises lending authority, reviews and approves applications, and offers loan solutions that address customer needs. The manager oversees branch sales and delinquency goals, develops local business relationships, maintains proper controls over company records and negotiable items, and ensures compliance with company policies and procedures. The manager also supports recruiting, investigates customer and employee inquiries and complaints, and participates in company meetings and professional development activities. Additional duties may include collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

The position is based at the assigned branch, where the employee must be physically present except in an emergency as determined by the company. Work hours follow the schedule and business hours of the time zone serviced, and may change to address business needs. The role requires seasonal Saturday hours and additional Saturday work when business needs require.

Requirements

• At least three years of related experience in the consumer lending and/or financial services industry.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Ability to obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
• Ability to perform the essential duties and functions of the position satisfactorily; reasonable accommodations may be made for employees with disabilities absent undue hardship.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority, and offer loan solutions that meet customer needs.
• Manage existing account retention and maintenance, including lending and collections, to achieve branch sales and delinquency targets.
• Coach branch staff with actionable feedback to support branch goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relations.
• Implement branch auditing procedures to control negotiable items and company records.
• Approve exceptions to policy as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve product-, service-, and policy-related obstacles for customers.
• Monitor and approve monthly expenses under the annual business plan while ensuring policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates, and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities.
• Perform additional duties as needed, which may include collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Benefits package for all full-time employees; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager