Branch Manager -Oak Street, Chicago IL, Vice President
About The Position
The Branch Manager SAFE Act is a senior management professional responsible for providing leadership and direction to a team of employees, growing sales and the client base in coordination with the consumer sales team. The role leads a team to grow sales, build customer loyalty, and recommend business strategies or initiatives. It may include managing activities by external organizations and directly managing individuals and sales teams. The position is responsible for sales and relationship strategies, customer service, operational controls, staffing, employee coaching and performance, hiring, budgeting, and policy formulation. The manager is also expected to assess and manage risk, promote compliance with applicable requirements, safeguard the firm and its clients, and supervise others in maintaining appropriate standards.
Requirements
- 6–10 years of relevant experience.
- Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
- Obtain or willing to obtain a unique identifier from the Registry.
- Consistently demonstrate clear and concise written and verbal communication skills.
- Consistently demonstrate analytic skills.
- Bachelor’s degree, university degree, or equivalent experience.
Nice To Haves
- Previous experience in banking or the financial industry.
- Sales management experience.
- Master’s degree.
Responsibilities
- Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
- Use activity-based coaching and performance development to create a supportive environment, and implement coaching plans to develop employees’ skills and achieve personal and branch goals.
- Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities, and execute business plans to meet expected goals across business categories.
- Support portfolio growth by identifying opportunities to deepen relationships and acquire clients; ensure optimal client service and monitor adherence to operational controls.
- Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
- Use workforce-planning tools to optimize branch staffing and set expectations for staff, fostering teamwork toward business goals.
- Integrate segment partners and work with the Assistant Manager and Division Operational partner to drive sales and outbound sales activities, including representing Citi and building community partnerships.
- Conduct daily proof processes to ensure operational adherence; investigate controllable losses among branch staff; coach and manage performance on decisions used.
- Lead hiring and coordinate performance management, compensation, communication, and employee evaluation for branch staff.
- Plan and budget, formulate policies, and participate in short-term and resource planning.
- Assess risk in business decisions, safeguard the firm’s reputation and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
- Effectively supervise others and create accountability for maintaining required standards.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including planned vacation and unplanned sick leave
- Paid holidays
- Discretionary and formulaic incentive and retention awards may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
