Branch Manager - Sales and Service

Graybar•Wilmington, NC

21d

About The Position

As a Branch Manager – Sales and Service, you will develop and implement business plans that enable the branch and Company to achieve financial and service goals. You will manage branch resources to maximize business relationships with current and potential customers and suppliers. The role requires overseeing branch performance, employees, customer service, inventory, budgeting, security, and compliance. Some travel is required. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and requires use of a personal vehicle for business purposes. The expected starting pay is $90,000 annually, depending on experience; the role is also incentive eligible based on specified business metrics.

Requirements

Minimum 5 years of experience in sales, operations, service, management, or finance.
Knowledge of the wholesale distribution industry and competitors in assigned territories, and of supply chain management principles.
Knowledge of the impact pricing decisions have on the Company's profit and loss.
Knowledge of various suppliers and their respective product lines.
Oral and written communication skills.
Negotiation skills.
Problem-solving and conflict-resolution skills.
Ability to effectively supervise staff and achieve established branch, district, and Company results through others.
Ability to develop and maintain relationships with customers and suppliers to achieve short- and long-term branch goals.
Ability to effectively train and instruct in group or individual settings.
Ability to effectively present Company services and quality standards to customers.
Ability to handle customer complaints and mediate customer disputes.
Ability to motivate and influence others.
Some travel required.

Nice To Haves

6+ years of leadership experience in sales, operations, service, management, or finance.
Four-year degree.

Responsibilities

Design and implement programs to maximize return on sales.
Initiate new and improve existing programs that support the branch in meeting or exceeding financial performance metrics.
Monitor competitive conditions in the territory and recommend and implement changes as necessary.
Monitor customer service levels and take action to improve service as needed.
Monitor inventory levels and promote the sale of obsolete and overstocked material.
Oversee preparation of the branch budget and document actual performance via the Branch Steering Committee.
Facilitate resolution of sales, service, and operational issues to ensure the branch achieves established objectives.
Provide administrative approvals, maintain adequate branch security, and maintain a safe working environment.
Manage a large number of employees and delegate effectively through key positions.
Monitor activities for compliance with government regulations and organizational policies and procedures, ensuring required branch activities are completed within established timeframes.
Develop and maintain business relationships with current and potential customers and suppliers.