Branch Manager 4 - Menomonee Falls, WI

U.S. Bank • Menomonee Falls, WI

1d • Onsite

About The Position

The Branch Manager leads and manages one or more branches to meet goals and comply with banking laws and regulations. The role ensures team members deliver an excellent customer experience reflective of U.S. Bank’s culture and core values, and regularly coaches, develops, mentors, and trains employees. The manager uses discretion and independent judgment in performing the role’s duties.

The position uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. It supports individual and business customers in reaching financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The Branch Manager leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services.

The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The position requires working from a U.S. Bank location on all scheduled workdays.

Requirements

• Bachelor’s degree or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.
• NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
• Ability to work from a U.S. Bank location for all scheduled workdays.
• Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights skills.

Nice To Haves

• Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
• Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

• Lead and manage branch(es) to meet goals and comply with banking laws and regulations.
• Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
• Coach, develop, mentor, and train team members.
• Use effective communication and critical thinking to identify customers’ financial resources and needs, and recommend appropriate products and services.
• Help individual and business customers reach financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
• Lead the customer experience and provide motivation and direction to the team.
• Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
• Apply discretion and independent judgment in performing necessary duties.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager