Branch Manager 4 - Menomonee Falls, WI

U.S. Bank•Menomonee Falls, WI

2d•$91,440 - $111,760•Onsite

About The Position

The Branch Manager leads and manages branch operations to meet goals and ensure compliance with banking laws and regulations. The manager demonstrates and ensures that team members provide an excellent customer experience consistent with U.S. Bank’s culture and core values. The role includes coaching, developing, mentoring, and training team members, and exercising independent judgment in carrying out duties. The Branch Manager uses effective communication and critical thinking to identify customers’ financial needs and connect them with appropriate products and services. They help individual and business customers work toward financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The role also leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location on all scheduled workdays.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to work from a U.S. Bank location on all scheduled workdays.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and ensure compliance with banking laws and regulations.
Demonstrate and ensure excellent customer service consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Use communication and critical thinking to identify customer financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Lead the customer experience and motivate and direct the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.