Teller Services Coordinator - Menomonee Falls, WI
About The Position
The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role calls for strong leadership, organizational, and communication skills, including the ability to indirectly motivate staff and organize and delegate operational duties. The coordinator runs branch operational procedures, keeps the team informed about teller-operation policies and procedures, addresses operational issues, and supports the safety and security of employees and customers. The role also serves customers by operating a teller drawer, resolving concerns, promoting excellent service, and referring customers to appropriate bank personnel for potential cross-sell opportunities. Participation in community events may be needed. Travel between branches may be necessary. This is an onsite role in Menomonee Falls, Wisconsin.
Requirements
- Previous teller experience required.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED required.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Travel between branches may be necessary.
Nice To Haves
- College degree preferred.
Responsibilities
- Run branch operational procedures and practices efficiently, including adherence to dual-control requirements.
- Keep the branch team informed of teller-operation policy and procedure changes, partnering with Branch Operations Support when needed.
- Take a proactive approach to resolving operational issues.
- Ensure security procedures are established and followed to support the safety of employees and customers.
- Lead by example by operating a teller drawer to serve customers in the lobby or drive-through.
- Ensure team members comply with bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote exceptional service throughout the team to support best-in-class customer service.
- Resolve customer concerns, which may include online banking, debit cards, and statement maintenance.
- Identify potential cross-sell opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment coverage
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Annual discretionary bonus eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
