Branch Manager

Mariner Finance • Fond du Lac, WI

9d • $56,813 - $73,857 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending operations, customer service, staff performance, and business growth. The role exercises lending authority, reviews and approves applications, and offers loan solutions suited to customers’ needs. The Branch Manager manages existing accounts, branch targets, expenses, records, and compliance with company procedures while building relationships in the local community.

The position also includes coaching and recruiting staff, resolving customer and employee concerns, reporting on branch activity, and participating in company meetings and professional development. Depending on market demand and branch staffing, the Branch Manager may perform additional customer service and loan-processing tasks. The employee must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company.

The role is eligible for a monthly incentive based on individual and company performance. The posted base salary range is USD $56,812.69–$73,856.50 per year. Mariner Finance states that full-time employees receive a benefits package and directs candidates to its benefits website for details.

Requirements

• At least three years of related experience in the consumer lending and/or financial services industry.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• A bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in an emergency as determined by the company.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Already holds, in good standing, applicable required licenses to sell insurance products offered by the branch.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency targets.
• Coach branch staff regularly and provide actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop additional business through networking with local establishments and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held within the branch.
• Approve policy exceptions as authorized by management, considering the exception, retention needs, and related factors; resolve product, service, and policy obstacles for customers.
• Monitor and approve monthly expenses using the annual business plan while ensuring policies and procedures are met.
• Investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview prospective candidates and make recommendations to management regarding vacancies.
• Participate in company meetings and professional development activities to stay current with trends and changes in the business environment.
• Perform additional functions as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Benefits package for full-time employees; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager