Branch Manager

World Finance•Crest Hill, IL

3d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and regulatory requirements. The Branch Manager also recruits, leads, trains, and develops branch employees, maintains efficient operations, and builds strong customer relationships. Compensation is $36,000 to $55,000, based on experience and location, plus performance-based bonus opportunities. Total compensation can increase with branch growth, tax production, portfolio performance, and achievement of business goals. The position offers advancement opportunities, including consideration for District Manager and other leadership roles. World Finance describes itself as a community-focused company with more than 1,000 branches across 16 states, serving customers with personal loans, tax services, and credit-building solutions.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Ability to generate business through community involvement, networking, customer referrals, and outbound calling.
Comfort working in a performance-driven environment involving customer outreach, collections, and sales activities.
Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
Ability to perform computer work, handle documents, and adapt to shifting priorities and deadlines.
Regular in-person attendance during scheduled work hours.

Nice To Haves

Background in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services.
Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits.
Maintain a professional office environment and assist with general office upkeep as needed.