Branch Manager

Regional Finance • Chattanooga, TN

9h • Onsite

About The Position

The Branch Manager is responsible for the overall performance of a Regional Finance branch. The role leads and develops team members, manages branch profit and loss, drives new loan growth, oversees the current loan portfolio, conducts marketing, and maintains and develops business partnerships. The Branch Manager works in accordance with the company’s mission, vision, and shared values, and exercises independent judgment within company policies and District Supervisor oversight.

The position oversees branch operations and consumer lending, including customer service, loan approvals and documentation, collections, insurance claims, cash controls, expenses, and reporting. It is based in an office serving customers in person and by telephone, with occasional driving in the manager’s personal vehicle. The typical schedule is more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. The role is exempt from federal overtime pay requirements.

Requirements

• High school diploma or equivalent.
• Two years of management experience or completion of the required Management Trainee program.
• Valid driver’s license and access to a dependable automobile with liability insurance coverage.
• Must pass drug screening and criminal and credit background checks.
• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Ability to relate well to a broad range of customers, branch colleagues, and corporate coworkers.
• Ability to thrive in a pay-for-performance environment and multitask.
• High degree of integrity and confidence; sales mentality and adaptability.
• Problem-solving, empowerment, emotional intelligence, and conflict management skills.
• Desire for career advancement.

Nice To Haves

• One or more years of consumer finance experience.
• College degree.
• Willingness to relocate for career advancement.

Responsibilities

• Lead, inspire, train, and develop team members to support branch performance and profitability.
• Manage branch P&L and operations, including branch expenses, assets, cash, and supplies.
• Present personal loan solutions to current and prospective customers to support their financial goals.
• Control credit extension and follow up with and counsel past-due customers to maintain branch solvency.
• Build customer relationships by delivering exceptional service.
• Assign employee duties and review work for accuracy, neatness, timeliness, and efficiency; train employees and correct errors.
• Work with Recruiting and District Supervisors to address branch staffing needs.
• Cultivate relationships with local retail businesses and partner with Account Managers to maintain business relationships, handle complaints, and train partners on company policies and procedures.
• Approve and close loans as necessary and process and review loan documentation.
• Develop resolution plans with past-due customers; delegate daily collection activity and follow up on its completion.
• Process insurance claims and maintain related records and reports.
• Contact past-due customers by telephone and collection materials as needed; accept and post payments.
• Complete month-end reporting and approve branch expenses and supply requisitions.
• Sign checks for branch expenses, loans, and money remittances.
• Verify cash by balancing cash drawers and maintaining cash count records.
• Perform other duties assigned by leadership.

Benefits

• Monthly bonus eligibility.
• Promotion opportunities and professional development, including training Assistant Managers for future Branch Manager roles.
• Medical, dental, vision, and 401(k) benefits for full-time team members.
• Competitive pay; the posting states average pay of $72,000, which may vary based on location and cost-of-living adjustments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED