Branch Manager

World Finance•Sulphur Springs, TX

4d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; reviews and approves lending decisions; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, trains, develops, and leads branch employees, oversees efficient operations, handles escalated customer concerns, and maintains strong customer relationships. Compensation is $39,500 to $42,000, based on experience and location, plus performance-based bonus opportunities. Total compensation may increase with branch growth, portfolio performance, tax production, and achievement of business goals. The position offers career advancement opportunities, including consideration for District Manager and other leadership roles. World Finance describes a promote-from-within culture, comprehensive benefits, retirement and paid time off, paid volunteer time, and predictable schedules. World Finance has operated since 1962 and provides personal loans, tax services, and credit-building solutions. It reports having over 1,000 branches across 16 states and recognition as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
Ability to meet the position’s physical and environmental requirements, including occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
Attend work in person during scheduled hours; occasional extended hours or weekend work may be required based on business needs.
Travel locally to offsite locations and banks as required for business purposes.
May assist with general office upkeep to maintain a professional environment.