Branch Manager

Mariner Finance • Decatur, AL

9h • Onsite

About The Position

The Branch Manager oversees lending, sales, account retention and collections, staff coaching, branch operations, and customer service at an assigned branch location. The role exercises lending authority, supports branch performance goals, develops local business relationships, ensures internal controls and company policies are followed, and resolves customer and employee issues. The manager also recruits and interviews candidates, prepares branch reports, monitors expenses, and participates in company meetings and professional development. Additional duties may include processing loan applications, collecting payments, contacting customers about late payments, cashiering, answering phones, photocopying, and filing. The position requires physical presence at the assigned branch except in an emergency as determined by the company in consultation, as necessary, with regulatory agencies.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority, and offer loan solutions suited to customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff with actionable feedback to support branch goals, minimize turnover, and maintain a positive environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business through networking with local establishments and building community relationships.
• Implement internal auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve product-, service-, and policy-related obstacles for customers.
• Monitor and approve monthly expenses in accordance with the annual business plan and company policies.
• Investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview candidates and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities.
• Perform additional duties as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• All full-time employees receive a benefits package in addition to monetary compensation; details are provided at the company benefits webpage.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager