Branch Manager

Mariner Finance • Sterling, VA

5d • $67,000 - $75,000 • Onsite

About The Position

Mariner Finance is seeking a Branch Manager to oversee branch lending, account management, staff development, sales and delinquency performance, customer service, and branch operations. The role exercises lending authority, reviews and approves applications, and offers loan solutions suited to customer needs. The manager also develops community business relationships, oversees branch controls and expenses, resolves customer and employee concerns, and participates in company meetings and professional development. Additional duties may include processing loan applications, collecting payments, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

The position is based at the assigned branch and requires physical presence in the office. The listed base salary range is $67,000–$75,000 per year, with eligibility for a competitive monthly incentive based on individual and company performance. The schedule is generally Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday work is required seasonally and as business needs require. The company may change the schedule to address business needs. All full-time employees receive a benefits package; details are provided through the company's benefits information page.

Requirements

• At least three years of related experience in the consumer lending and/or financial services industry.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a discipline such as business, accounting, finance, administration, or economics, or qualifying military rank (E-4, W1, O1, or above); additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation with regulatory agencies as necessary.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, in good standing.

Responsibilities

• Exercise lending authority to review and approve applications and offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement branch auditing procedures and control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, customer retention needs, and related factors.
• Resolve product, service, and policy-related obstacles for customers using problem-solving skills.
• Monitor and approve monthly expenses in accordance with the annual business plan and ensure policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates, and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to keep current with industry trends and changes.
• Perform additional branch duties as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• All full-time employees receive a benefits package; benefit details are available on the company's benefits page.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager