Branch Manager

Regional Finance • Alexandria, LA

10d

About The Position

The Branch Manager is responsible for the overall performance of a Regional Finance branch. The role leads team members, manages branch profit and loss, drives new loan growth, oversees the current loan portfolio, markets the branch, maintains existing business partnerships, and develops new strategic business relationships. The Branch Manager is expected to perform in accordance with the company’s mission, vision, and shared values.

The position works in an office that provides consumer loan products in person and over the phone. It occasionally requires driving a personal vehicle. The typical schedule is more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. The position is exempt from federal overtime pay requirements.

Requirements

• High school diploma or equivalent.
• Two years of management experience or completion of the required Management Trainee program.
• Valid driver’s license and access to a dependable automobile with liability insurance coverage.
• Must pass drug screening and criminal and credit background checks.
• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Ability to relate well to a broad spectrum of people, including customers, branch colleagues, and corporate coworkers.
• Ability to thrive in a pay-for-performance environment and multitask.
• High degree of integrity and confidence; sales mentality; adaptability; problem-solving skills; ability to empower others; emotional intelligence; and conflict-management skills.
• Willingness to work more than 40 hours per week, including some Saturdays and overtime.

Nice To Haves

• One or more years of consumer finance experience.
• College degree.
• Willingness to relocate for career advancement.
• Desire for career advancement.

Responsibilities

• Lead, inspire, train, and develop team members to support branch profitability and ensure accurate, timely, and efficient work.
• Manage branch performance, including the branch P&L, assets, credit extension, expenses, supplies, cash, and month-end reporting.
• Present personal loan solutions to current and potential customers and drive new loan growth.
• Manage the current loan portfolio and maintain branch operations solvency, including following up with and counseling past-due customers.
• Build customer relationships by delivering exceptional service.
• Work with Recruiting and District Supervisors to address branch staffing needs.
• Cultivate relationships with local retail businesses and partner with Account Managers to maintain existing business relationships, handle complaints, and train business partners on company policies and procedures.
• Oversee loan approvals and closings, collection activity, payment acceptance and posting, insurance claims, loan documentation, telephone inquiries, and money remittances as needed.
• Delegate daily collection activity and follow up to ensure completion.
• Assign employee duties and review work for accuracy, neatness, timeliness, and efficiency.
• Perform other duties as assigned by leadership.

Benefits

• Competitive pay.
• Eligibility for a monthly bonus.
• Promotion opportunities and employee development, including training Assistant Managers for future Branch Manager roles.
• Medical insurance for full-time team members.
• Dental insurance for full-time team members.
• Vision insurance for full-time team members.
• 401(k) benefits for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED