Branch Manager

KeyBank • Pittsburgh, PA

9h • Onsite

About The Position

The Branch Manager builds, coaches, develops, leads, and motivates a team to provide excellent client service, analyze clients’ needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, providing direction on operational and regulatory procedures and ensuring compliance with operational, security, and audit procedures and timely completion of branch tasks. The Branch Manager leads consistent execution of the Branch Playbook to deliver branch goals, focuses on acquiring and growing small business relationships, and serves as a market leader in the local community or designated business area.

This position leads business growth through client retention, relationship expansion, and acquisition. It develops community networks and centers of influence, partners with other lines of business, and coaches branch teammates in sales, service, and performance. The manager is also responsible for staffing, scheduling, recruiting, onboarding, training, performance management, and branch operational decisions. The role works Saturdays as directed by management and may involve occasional overnight travel. The position is based at a KeyBank branch in Pittsburgh, Pennsylvania.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small business deposit and credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including Key Investment Services, Mortgage, and Business Banking sales professionals.
• Ability to communicate effectively and strong public speaking skills.
• Strong work ethic and high integrity.
• Excellent time management skills and ability to lead a team through multiple priorities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Provide a strong client experience and be present with clients and teammates.
• Make outside calls to small business clients and develop community networks and centers of influence to generate referrals, particularly for small business.
• Grow business through client retention, relationship expansion, and acquisition, and lead the branch team in meeting activity, behavior, and outcome expectations.
• Lead and develop the branch team, ensuring knowledge of Key’s products and services, sales and service processes, and competitive landscape.
• Build partnerships within the branch and with line-of-business partners to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
• Manage, staff, and schedule direct reports; recruit, interview, select, onboard, and train teammates, and deploy teammates to other branches as needed for staffing coverage.
• Conduct coaching and performance management through observation, joint sales calls, development plans, training tools, and reward and recognition.
• Guide the branch team in following regulatory, security, and internal controls and completing branch operations tasks on time.
• Oversee day-to-day branch activities, including transactions, security, accurate records, and operational decisions.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• Base salary range of $69,000–$105,000 annually.
• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED