Branch Manager- Aurora, IL

Huntington National Bank•Aurora, IL

1d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operational functions. The role includes coaching colleagues on processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, initiating referrals to bank partners, and proactively deepening customer relationships through business development inside and outside the branch. The manager is also responsible for a consistent business development and calling program. The Branch Manager manages high-value consumer and business customer portfolios, promotes excellent customer service, resolves customer issues, and uses available tools and technology to identify sales and service opportunities. The role maintains product, service, technology, and policy knowledge; develops internal, business, and community relationships; oversees recruitment and staffing; and manages branch operations in compliance with operational, security, risk, and regulatory policies. The position requires understanding branch sales, service, operational, and financial performance. It is an office-based role in Aurora, Illinois, and is classified as exempt from overtime pay.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints and meet additional background check requirements as required by NMLS regulations.
Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage portfolios of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in delivering excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.