Branch Manager- Aurora, IL

Huntington National Bank•Aurora, IL

2d•$75,000 - $100,000•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching the team on processes, meeting budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening existing customer relationships through business development and calling programs. The manager also oversees branch performance, staffing, customer service, and compliance with operational, security, risk, and regulatory requirements.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentations.
Excellent verbal and written communication skills.
Comfort with technology, including mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor’s degree and previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers and refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of and educate the team about products, services, technology, and policies.
Participate actively in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suitable for Huntington’s culture.
Obtain resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand and manage branch sales, service, operations, and financial performance.
Perform other duties as assigned.