Lombard - Lawn Care Branch Manager

Naturescape•Lombard, IL

10d

About The Position

Naturescape is hiring a Branch Manager to lead its developing Lombard, Illinois branch toward continued growth and success. The role balances maximizing field production, increasing sales, and developing employees. The Branch Manager leads weekly team meetings on technical information, sales strategies, and service methods, and provides individual training and guidance to specialists, including interviewing and hiring new employees. The manager directs administrative assistants so they can provide strong customer service and education, generate sales, and keep the office organized. Office duties also include helping specialists maintain efficient routes, using branch data to improve staff time and keep services on schedule, and sometimes resolving customer concerns. In the field, the manager may audit specialists’ work, meet with customers about concerns, and perform customer services. The role also involves regularly assessing branch needs and making decisions in the best interests of employees and customers. Naturescape is a family-owned lawn and landscape care company founded in 1986, with 41 locations across the Midwest and South. It describes its workplace as drug-free and committed to safe and healthy working conditions. Paid training is provided, and lawn or landscape care experience is not required.

Requirements

Valid driver's license and good driving record.
Ability to lift up to 50 lbs.
Motivation and desire to learn.

Nice To Haves

Previous management or supervisory experience.
Passion for the outdoors and helping people.

Responsibilities

Lead the branch toward continued growth and success.
Balance branch field production, sales growth, and employee development.
Hold weekly group meetings with branch employees to review technical information, sales strategies, and service methods.
Train and guide specialists individually, including experienced employees and newly hired specialists.
Interview and hire specialists to keep the branch fully staffed.
Direct administrative assistants to support customer service, customer education, sales, and efficient office operations.
Help specialists maintain efficient routes and use branch data to make effective use of their time and keep services on schedule.
Contact customers as needed to resolve concerns and ensure satisfaction.
Audit specialists’ work, meet with customers to discuss concerns, and perform services for customers in the field.
Assess branch needs and take initiative to make decisions benefiting employees and customers.