Branch Manager

Mariner Finance•Fond du Lac, WI

7d•Onsite

About The Position

Mariner Finance is hiring a Branch Manager to lead a consumer-finance branch, oversee lending and collections activity, manage staff, and deliver customer service while achieving branch sales and delinquency goals. The role exercises lending authority, develops business and community relationships, ensures internal controls and company policies are followed, and responds to customer and employee concerns. The position is performed at the assigned branch location, with work hours based on the business hours of the time zone served. The company may change the schedule to address business needs. The position offers a base salary range of $56,812.69 to $73,856.50 per year and eligibility for a competitive monthly incentive based on individual and company performance. The salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity. Full-time employees receive a benefits package; benefit information is available on the company website.

Requirements

At least three years of related experience in consumer lending and/or financial services.
Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
A bachelor's degree in Business, Accounting, Finance, Administration, Economics, or a related discipline, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
Reliable transportation.
Excellent written and verbal communication skills, with the ability to communicate effectively with customers and company personnel.
High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
Ability to complete essential duties and functions accurately and on time.
Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
Obtain applicable required licenses to sell insurance products offered to customers by the branch.
Perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Bilingual fluency in Spanish and English.
Applicable required licenses in good standing to sell insurance products offered by the branch.

Responsibilities

Review and approve applications using lending authority and product knowledge to offer loan solutions suited to customer needs.
Manage existing account retention and maintenance, including lending and collecting, to achieve branch sales and delinquency goals.
Coach branch staff regularly and provide actionable feedback to support branch goals, reduce turnover, and foster a positive work environment.
Prepare and submit reports on branch activity and growth as needed.
Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
Approve policy exceptions as authorized by management, considering the exception, retention needs, and related factors.
Resolve customer obstacles related to products, services, and policies using problem-solving skills.
Monitor and approve monthly expenses in accordance with the annual business plan and ensure policies and procedures are met.
Investigate and work to resolve customer and employee inquiries and complaints promptly.
Attract and interview prospective candidates, and recommend candidates to management for vacancies.
Participate in company meetings and professional development activities to stay current with trends and changing conditions.
Perform additional duties as market demand or branch staffing requires, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.