Branch Manager

Mariner Finance • Fayetteville, NC

5d • $54,034 - $70,244 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending operations, customer service, staff performance, sales and delinquency goals, and community business development. The role exercises lending authority, manages existing accounts, oversees branch expenses and records, and ensures compliance with company policies and procedures. The position is based at the assigned branch and requires physical presence in the office. The salary range is USD $54,034.16–$70,244.40 per year, with eligibility for a competitive monthly incentive based on individual and company performance. Salary within the range depends on job-related factors, including skills, qualifications, experience, and internal equity.

The schedule is generally Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced. Full-time employees receive a benefits package; details are available through the company’s benefits webpage.

Requirements

• At least three years of related experience in the consumer lending and/or financial services industry.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses, in good standing, to sell insurance products offered by the branch.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency targets.
• Coach branch staff regularly and provide actionable feedback to help achieve branch goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relations.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Approve exceptions to policy as authorized by management, considering the nature of the exception, retention needs, and related factors; resolve customer obstacles related to products, service, and policy.
• Monitor and approve monthly expenses using the annual business plan, ensuring policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly.
• Attract and interview prospective candidates and recommend applicants to management for vacancies.
• Participate in company meetings and professional development activities to stay informed about trends and changes and enhance competency.
• Perform other functions as needed to provide consistent customer service, which may include collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; benefit details are available on the company benefits webpage.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager