Branch Manager S - Enfield

Nationwide•Enfield, CT

1d•Onsite

About The Position

Nationwide is hiring a Branch Manager for its Enfield, London branch. The role is a 12-month fixed-term contract, full-time at 35 hours per week, Monday to Saturday. The successful candidate will lead the branch team, deliver a strong customer experience, manage customer expectations, and ensure the branch meets FCA standards and provides positive customer outcomes. Candidates must be within a 45-minute commute of the branch. Training will be based virtually in branch, and no holiday should be taken during the first three weeks of training. The role includes creating and implementing the branch business plan and working on the branch floor to support, train, and develop the team. Nationwide offers a range of employee benefits and development opportunities.

Requirements

Experience managing people.
Experience working in a busy retail environment.
Commercial understanding.
Knowledge of financial regulations and processes.
Ability to lead a branch and its people while meeting FCA standards and delivering high-quality customer service.
Ability to prioritise effectively and respond to changing requests, demonstrating resilience, versatility, and flexibility.
Ability to commute to the branch within 45 minutes.

Nice To Haves

Previous experience as a branch manager in a retail environment.

Responsibilities

Work on the branch floor alongside the team and ensure colleagues are fully trained and performing effectively.
Manage customer expectations and maintain in-depth knowledge of the company’s products and services.
Create and implement the branch’s business plan.
Organise branch work and respond quickly while maintaining high-quality customer service.
Use branch computer systems and processes; training is provided.
Lead the branch and its people while meeting FCA standards and delivering excellent customer service and positive outcomes.
Monitor and explore branch activity to identify opportunities to improve customer outcomes.
Demonstrate customer-first behaviours: empathise with customers, communicate honestly and clearly, pursue continuous improvement, and take accountability for delivering customer outcomes.