Anaheim Branch Manager

SOUTHWEST MATERIAL HANDLING INC • Anaheim, CA

4d • $110,000 - $120,000 • Onsite

About The Position

As Branch Manager, you support and drive all aspects of branch operations (service, parts, rentals, and all administrative/operational processes) daily, while driving overall gross profit/profitability and building a sustainable, customer-centric organization.

Requirements

• 3 to5 years of experience as a service dispatcher combined with heavy administrative duties and customer service.
• Management and/or Leadership experience required
• High School Diploma or G.E.D required
• Ability to multi task effectively
• Strong attention to detail and ability to problem solve
• Ability to meet processing deadlines and prioritize work
• Strong organizational skills and the ability to be resourceful
• Proficient with Outlook, MS Word and Excel and the ability to learn internal systems
• Excellent communication skills (written and oral)
• Ability to work in a fast paced environment
• Excellent customer service skills

Nice To Haves

• Bachelor’s degree highly desired

Responsibilities

• Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metrics
• Ensures the satisfactory completion of the day-to-day operations of the branch to include service, parts, rentals, and administrative processes
• Builds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented environment.
• Ability to analyze and use operational information to create positive actions and results.
• Maintains thorough knowledge of market trends and conditions.
• Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance management
• Staffs accordingly to meet operational needs
• Creates improved inter-departmental communication and processes within the branch to support sales growth
• Demonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.
• P&L accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budget
• Strives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operations
• Communicate, complies with, and enforces employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelines

Benefits

• Medical, dental, and vision insurance
• Short and long term disability coverage (employer sponsored)
• Basic Life insurance (employer sponsored)
• Voluntary Life insurance
• Flexible spending accounts
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED