Branch Manager (Manchester)

Dupaco Community Credit Union • Cedar Rapids, IA

3d

About The Position

The Branch Manager is responsible for creating exceptional member experiences, strengthening member relationships, and developing a team that delivers outstanding results. The role oversees branch operations, supports strategic and operational priorities, and contributes to member engagement, branch growth, and the communities Dupaco serves.

The manager supervises, coaches, and develops employees; manages operational expenses; and builds collaborative internal and external relationships. The role also monitors feedback and trends from employee and member surveys and demonstrates leadership through initiative, change management, and project management.

Requirements

• High school diploma or equivalent.
• Excellent computer skills.
• Excellent interpersonal and communication skills.
• High attention to detail and accuracy.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Create and/or execute strategic priorities and department operational plans.
• Supervise, coach, and develop employees to support engagement and effective job performance.
• Budget, monitor, and approve operational expenses, including training, workforce, and other department expenses.
• Create and maintain collaborative internal and external relationships through peer groups, focus groups, industry organizations, and community organizations.
• Monitor trends and insights from surveys and other employee and member feedback methods.
• Demonstrate leadership through initiative, change management, and project management.
• Oversee daily branch operations to ensure efficiency and compliance with policies and regulations.
• Cultivate relationships with new and existing members and identify opportunities to deepen member engagement.
• Meet or exceed branch revenue, profitability, and growth targets through sales and business development strategies.
• Recruit, hire, and onboard branch employees to meet staffing needs.
• Train and mentor branch staff in member service and individual career development.
• Assist in developing, implementing, and tracking branch goals, strategies, and incentives.
• Manage branch facilities and administer branch security procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED