Manchester Branch Specialist

GRANITE STATE CREDIT UNION•Manchester, NH

13d•Onsite

About The Position

Granite State Credit Union is seeking a Branch Specialist (Member Service Representative) to provide friendly, accurate service to members while cross-selling products and services. The role supports branch goals and business growth by identifying member needs, offering solutions, and deepening members’ financial relationships. The position is full-time, entry-level, and based at the Manchester branch. Starting pay is $20.00 per hour, depending on banking experience.

Requirements

Dependability and flexibility.
Ability to work independently to seek sales opportunities.
Excellent attention to detail and follow-through.
Excellent interpersonal, telephone, and writing skills.
Friendly, positive attitude.
Strong organizational skills and overall efficiency.
Ability to multitask in a fast-paced, team environment and balance sales growth with operational expectations.
Proficiency in Microsoft Office products such as Word and Excel.

Responsibilities

Process teller transactions, including deposits, withdrawals, member loan payments, and other transactions.
Serve members and cross-sell credit union products and services to existing and prospective members by identifying and acting on sales opportunities.
Identify member needs and offer solutions that deepen their financial relationship with Granite State Credit Union.
Help the team reach branch goals and increase branch business, including participating in team challenges and competitions.
Accept consumer and real estate loan applications, prepare loan documents, and handle member loan closings.
Research and resolve member account questions and issues.
Assist with after-hours call nights, community events, and networking.
Provide coverage to other branches and departments.
Perform other duties as assigned.