Branch Specialist

AAA • Independence, OH

5d

About The Position

The Branch Specialist greets members by phone and in person, identifies the service they need, and either provides that service or directs them to the appropriate area. In locations offering DMV license services, the specialist processes transactions and resolves routine problems while providing a high level of customer service in accordance with the Club's Quality Assurance Standards.

The role also supports member travel, membership, insurance, and retail needs; handles cash and payment processing; and performs notary services when licensed. Auto Club Enterprises describes itself as the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members. The organization emphasizes diverse teams and legendary service to members.

Requirements

• High school diploma or GED.
• 1–3 years of Branch Specialist 1 and/or 2 experience or related experience.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments on a daily basis.
• Prior experience using a State DMV licensing system.
• When required, obtain and maintain a valid notary license; the posting specifies Notary Public – National Notary Association within one year.

Nice To Haves

• Occasional travel to off-site business meetings or conferences (5% proficiency).

Responsibilities

• Greet members by phone and in person, determine the service they need, provide the service, or direct them to the appropriate area.
• In locations offering DMV license services, process member registration transactions, maintain current knowledge of DMV regulations, and follow State DMV and Club procedures.
• Prepare TripTiks® and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships and process membership payments.
• Upgrade basic memberships to higher-value options such as Plus or Premier and offer automatic renewal.
• Process insurance payments and offer automatic renewal.
• Issue passport photos and IDPs.
• Process Travel Money product transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer and prepare daily deposits.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members’ product needs and service.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED