Branch Manager Cibolo

PNC•Cibolo, TX

7d•Onsite

About The Position

The Branch Manager III leads the PNC Retail Branch Banking Network branch in Cibolo, Texas. The role plans and executes priorities to drive branch performance, including growth through outside business development, relationship management, sales, revenue, and market share. The manager leads and coaches a high-performing team, supports customer and business client relationships, mitigates risk, develops partnerships, and promotes employee engagement and positive customer experiences. The manager uses proactive and reactive discovery conversations to identify client needs and implement solutions, partnering with internal teams when appropriate. The role uses contact-management tools and resources, including outbound calls and in-person meetings, and regularly reviews business results and pipeline management with internal partners. It may drive business banking results through business development, outside calling, and community involvement. A foundational understanding of balance sheets and income statements is required. The Branch Manager leads a proactive, differentiated customer experience, coaches employees on technology-enabled interactions, resolves problems, and connects customers with PNC services across channels. The role is also responsible for attracting, onboarding, coaching, and developing branch employees; managing performance; and cultivating an inclusive workplace. It manages operational, human-capital, reputational, and business risks, promotes sound decisions to mitigate sales-practice risk, and ensures compliance with regulatory guidelines and company policies. This is an in-office position. Spanish speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

University or college degree, typically a bachelor's degree, and 3 or more years of industry-relevant experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
For an operations or production environment position, 2 years of previous managerial experience is typically required.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.
Spanish speaking ability is preferred.

Nice To Haves

Spanish speaking ability.
Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Responsibilities

Plan and execute priorities to drive branch performance and growth, including outside business development.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen share of wallet.
Lead and coach a high-performing team to acquire clients, manage risk, develop partnerships, and promote employee engagement and positive customer experiences.
Identify client needs through proactive and reactive discovery conversations and implement appropriate solutions, collaborating with internal business partners as needed.
Execute the contact-management strategy using available tools and resources, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement when applicable.
Coach the team to engage customers in technology-enabled interactions and provide solutions and advice that support customers’ financial well-being.
Lead effective problem resolution and deliver a seamless customer experience across channels.
Attract, onboard, coach, and develop branch team members; manage employee performance and support talent development.
Cultivate an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service