Bilingual (Spanish) Branch Manager II - Sunset

Chartway Federal Credit Union•St. George, UT

22d•$65,000 - $78,000•Onsite

About The Position

The Branch Manager II is responsible to the Market Director for maximizing sales and goal achievement and overseeing the day-to-day operations of an assigned retail office. The role seeks out members of SEGs and community groups to generate loans and deposits. Spanish bilingual proficiency is required.

Requirements

Bilingual in Spanish.
Knowledge of credit union operations, retail delivery services, and systems.
Ability to lead and motivate a sales team to achieve organizational goals.
Ability to coach, mentor, and provide timely performance feedback.
Ability to manage sales of complex financial services across multiple locations.
Proficiency with ongoing technologies used to support sales and sales management.
Willingness to travel as needed.
Ability to manage teller operations, cash management, teller staffing, and member service.
Knowledge of retail office operations technology and procedures, and ability to train others.
Ability to troubleshoot member issues related to service, policies, and procedures.
Experience managing in-house and outsourced operations.
Bachelor’s degree or equivalent experience.
Approximately three to five years of demonstrated progression in job-related experience.
Good credit history is required for consideration.
Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application.

Responsibilities

Research member inquiries to support increased sales, proper follow-up, and continued member satisfaction.
Identify and maximize members’ use of credit union services.
Ensure branch facilities are well kept and maintained.
Travel as needed to promote credit union membership.
Comply with credit union policies and procedures concerning branch operations and member transactions.
Lead and motivate the assigned sales team to achieve organizational goals.
Coach and mentor assigned employees and provide timely performance feedback.
Manage sales of complex financial services across multiple locations.
Manage location operations, including teller operations, cash management, teller staffing, and member service.
Train others in retail office operations technology and procedures.
Troubleshoot member service issues involving credit union policies and procedures.