Branch Manager II Stoughton Branch

Rockland Trust•Stoughton, MA

5d•$80,000 - $90,000

About The Position

The Branch Manager II leads a midsize retail banking center or specialty branch, driving branch performance and delivering an exceptional, customer-centric experience. The role builds, coaches, develops, and motivates branch employees to achieve sales, service, and financial goals using a needs-based consultative approach. The manager leads by example, creates a positive team climate, and ensures customers receive a consistently high-quality experience in person, by phone, and through digital channels. The Branch Manager manages and grows designated Transaction Branch or Business Focus Hub Branch locations, develops lobby management and customer outreach efforts, and builds business relationships through community networking and outside calling. The role promotes self-service and digital banking options, identifies customer needs, and refers customers to other Rockland Trust business lines as appropriate. The position is also responsible for branch operational integrity, including maintaining controls and meeting regulatory requirements. The manager represents the bank in community and CRA activities, demonstrates the bank’s core values and customer promises, and may take on additional responsibilities assigned by Senior Management.

Requirements

Retail banking experience in a sales environment and strong supervisory experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Manage a midsize retail banking center or specialty branch.
Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Meet regularly with employees to ensure they are trained and motivated to achieve sales and service standards through a needs-based consultative sales approach.
Coach employee skills and results to meet or exceed customer experience, sales, and financial goals.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Generate core growth results by selecting and developing quality employees through observational coaching, joint sales calls, defined sales activities, and consultative sales tools; track, document, and report sales performance.
Ensure customers consistently receive a world-class experience during interactions in person, by phone, and through digital channels.
Use outside calling, community networking, and online networking tools to retain and cross-sell existing business customers and prospect for new business.
Promote a 'High Tech, High Touch' environment by demonstrating technology and self-service options, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity, appropriate controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, participate in community events, and become an active member of a key local business nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.