Bilingual (Spanish) Branch Manager II - Sunset

Chartway Credit Union•St George, UT

20d•Onsite

About The Position

The Branch Manager II is responsible to the Market Director for maximizing sales and goal achievement, as well as overseeing the day-to-day operations of the assigned retail office. The manager actively seeks out members of SEGs and community groups to generate loans and deposits, and works to increase use of credit union services while maintaining member satisfaction. The position requires leadership of the branch sales team, management of branch operations, and support for member service across the location. The manager is expected to travel as needed to promote credit union membership and ensure assigned facilities are well kept and maintained. Spanish bilingual ability is required.

Requirements

Bilingual in Spanish.
Bachelor’s degree or equivalent experience.
Approximately three to five years of demonstrated progression in job-related experience.
Knowledge of credit union operations, retail delivery services, and systems.
Ability to lead and motivate a sales team toward organizational goals.
Ability to coach, mentor, and provide timely performance feedback.
Ability to manage sales of complex financial services across multiple locations.
Proficiency with ongoing technologies used to support sales and sales management.
Willingness to travel as needed.
Ability to manage teller operations, cash management, teller staffing, and member service.
Knowledge of retail office operations technology and procedures, and ability to train others.
Ability to troubleshoot member issues involving service, policies, and procedures.
Experience managing in-house and outsourced operations.
Good credit history is required for consideration.
Salary requirements must be included with the application.
A Chartway Employment Application must accompany the resume.

Responsibilities

Maximize the sales function and goal achievement for the assigned retail office.
Oversee the day-to-day operations of the assigned retail office.
Seek out members of SEGs and community groups to generate loans and deposits.
Research member inquiries to support increased sales, proper follow-up, and continued member satisfaction.
Identify and maximize each member’s use of credit union services.
Ensure facilities are well kept and maintained.
Travel as needed to promote Credit Union membership.
Comply with credit union policies and procedures relating to branch operations and member transactions.
Lead and motivate the assigned sales team to achieve organizational goals.
Coach, mentor, and provide timely performance feedback to assigned employees.
Manage sales of complex financial services across multiple locations.
Manage teller operations, cash management, teller staffing, and member service.
Train others on retail office operations technology and procedures.
Troubleshoot member concerns related to credit union services, policies, and procedures.
Manage in-house and outsourced operations.