Branch Manager I - Orangeburg, SC

Southstate Bank•Calhoun, GA

2d•Onsite

About The Position

The Branch Manager I leads and coaches the branch team and oversees the administration and coordination of branch sales and service activities. The role is accountable for maximizing revenue, profitability, sales, and customer satisfaction; minimizing operational losses and customer attrition; ensuring compliance with operational and security procedures; and deepening existing customer relationships. The manager also supports promotional campaigns and product initiatives. The position supervises branch staff, including setting expectations and goals, coaching performance, and directing hiring and training. It manages branch lending and deposit activities, customer service, security, audit readiness, compliance, resources, and community business development. The manager serves customers, handles eligible banking transactions and loan applications, resolves complaints, and promotes customer-facing technology and self-service options. The role has supervisory responsibilities. It is based inside a heated and cooled bank facility, generally in an open lobby area at an individual workstation or desk, though it may be in a private office. Travel may be required for meetings and training. The manager must be able to stand and/or sit for extended periods and access and interpret information on computer screens, documents, and reports.

Requirements

High school diploma, a bachelor's degree, and/or two years in banking, as stated in the posting.
At least two years of prior banking experience; lending experience may be included.
Previous management or supervisory experience.
Strong organizational skills and proven leadership experience.
Strong PC skills and ability to analyze and solve problems.
Excellent leadership and communication skills.
Planning and organizational skills, good decision-making skills, excellent writing skills, and training and oral presentation skills.
Customer service orientation and initiative.
Unquestionable ethics, integrity, and values.
High energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills and strong interpersonal skills.
Ability to travel for meetings and classes as needed.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, and reports and identify customers.

Responsibilities

Track progress toward branch loan and deposit goals and initiate actions to meet objectives.
Develop branch projections and strategic plans, including sales goals.
Lead by example in customer relations, selling, and cross-selling.
Supervise staff performance and contribute to personnel decisions, including employment, ratings, promotions, salary, transfers, and termination.
Help staff set goals, communicate expectations, and coach them toward success.
Direct the hiring, training, and retraining of branch staff on operations, products, customer relations, development, and sales.
Hold regular staff meetings about sales campaigns, products and services, policies, procedures, and regulations.
Oversee branch security procedures and understand the operation of security devices.
Comply with branch audit procedures, including semiannual visits by the Regional Operations Specialist.
Serve customers quickly, accurately, efficiently, and confidentially; make appropriate recommendations and show appreciation for their business.
Process loan applications within lending authority and assist with collections of delinquent loans.
Manage loan and deposit exceptions for the manager and branch.
Open deposit accounts and handle services such as stop payments, wire transfers, and other maintenance within assigned limits.
Resolve customer problems and complaints courteously and discreetly, explaining policies and procedures as needed.
Participate in community business development to promote and retain current and prospective client relationships.
Explain bank objectives, policies, and programs to employees and direct their implementation.
Monitor branch resources and assets and submit requests as needed.
Ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Maintain a professional appearance and an orderly, attractive work area.
Maintain knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Accept other duties as assigned.
Attend required training, including new team member orientation, the Branch Manager Workshop, consumer lending credential training, Banker Foundations, regulatory compliance training, and assigned policy acknowledgements.
Travel to meetings and training as needed.