Branch Manager I - Orangeburg, SC

SouthState Bank•Orangeburg, SC

3d•Onsite

About The Position

The Branch Manager I leads and coaches the branch team and oversees the administration and coordination of branch sales and service activities. The role is accountable for maximizing revenue, profitability, sales, and customer satisfaction; minimizing operational losses and customer attrition; ensuring compliance with operational and security procedures; and deepening existing customer relationships. The manager also supports promotional campaigns and product initiatives for the assigned branch. The Branch Manager sets and tracks branch goals, develops sales projections, coaches and supervises staff, and directs hiring and training. The role oversees branch security, audit readiness, operational resources, regulatory compliance, customer service, lending within assigned authority, deposit accounts, and other banking services. It also includes community business development and helping customers use self-service technology. The position has supervisory responsibilities. Work is performed inside a heated and cooled bank facility, typically in an open lobby area at an individual workstation or desk, though it may be in a private office. Travel may be required for meetings and training.

Requirements

High school diploma, bachelor's degree, and/or two years in banking.
At least two years of prior banking experience, which may include lending experience.
Previous management or supervisory experience.
Strong organizational skills and proven leadership experience.
Strong PC skills and the ability to analyze and solve problems.
Excellent leadership, communication, planning, and organizational skills.
Good decision-making skills.
Excellent writing skills and training and oral presentation skills.
Customer service orientation and initiative.
Unquestionable ethics, integrity, and values.
High energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills and professional interpersonal skills.
Willingness to travel for meetings and classes.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, and reports and identify customers.

Responsibilities

Track progress toward branch loan and deposit goals and initiate actions to meet them.
Develop branch projections and strategic sales goals.
Lead by example in customer relations, selling, and cross-selling.
Supervise staff performance and contribute to personnel decisions, including hiring, performance ratings, promotions, salary, transfers, and termination.
Help staff set goals, clarify expectations, and coach them toward success.
Direct hiring, training, and retraining of branch staff in operations, products, customer relations, development, and sales.
Hold regular staff meetings about sales campaigns, products and services, policies, procedures, and regulations.
Manage branch security procedures and understand security devices and their role in preventing criminal and fraudulent activity.
Comply with branch audit procedures, including semiannual visits by Regional Operations Specialists.
Serve customers promptly, accurately, efficiently, and confidentially; make appropriate recommendations and show appreciation for their business.
Process loan applications and paperwork within lending authority and assist with delinquent loan collections.
Manage loan and deposit exceptions for the branch and individually in accordance with bank expectations.
Open deposit accounts and provide other banking services, including stop payments, wire transfers, and maintenance functions within assigned limits.
Resolve customer problems and complaints courteously and discreetly, explaining policies and procedures as needed.
Participate in community business development to promote, enhance, and retain current and prospective client relationships.
Explain bank objectives, policies, and programs to employees and direct their implementation.
Monitor branch resources and assets and submit requests needed to serve customers effectively.
Ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Maintain a professional appearance and an orderly, attractive work area.
Maintain understanding of customer-facing technology and discuss and enroll customers in self-service options.
Accept other duties as assigned.
Travel to meetings and training as needed.