Branch Manager, Commercial Insurance IBU

BrokerLink • Sudbury, ON

2d • Remote

About The Position

BrokerLink is seeking a Branch Manager, Commercial Insurance to join their growing IBU team as a Service Team Manager. The successful candidate can be located anywhere in Ontario. The ideal candidate has sales and service experience and a proven record of making things happen. This role requires someone who can motivate the front lines and encourage the team to learn, evolve, and grow. Collaboration is key, and the candidate must understand that insurance is about people. BrokerLink values integrity, respect, a customer-driven mindset, striving for excellence, and generosity, which drive their diversity and inclusion efforts. They aim to provide the highest level of customer service with utmost professionalism and invest in their team members' success, offering countless opportunities for growth and valuing their employees as their most important assets. With over 200 offices across Canada, flexible work arrangements are available. BrokerLink is committed to creating and maintaining an inclusive environment that embraces diversity and fosters a workplace where all team members and customers feel welcome and appreciated.

Requirements

• Post-secondary education
• 5-8 years or more insurance industry experience, with extensive Commercial lines experience
• Knowledge of Brokerage Management services and tools.
• Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Must be eligible to work in Canada from the anticipated start date and throughout their employment.

Nice To Haves

• CIP, CRM or CAIB designation preferred

Responsibilities

• Responsible for all day-to-day team management.
• Manage the Commercial Insurance, IBU Service Team operations in the province to achieve growth and profitability targets.
• Implement and monitor Commercial Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
• Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
• Work with other Commercial Insurance Branch Manager’s to ensure the quality of services and sales meets expected standards.
• Collaboratively analyze and resolve quality and customer service and sales problems with BM’s to deliver on our Customer Value Proposition.
• Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
• Develop succession planning for all key positions.
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
• Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
• Support the marketing and/or advertising initiatives and sales trade shows for the branch.

Benefits

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing
• Wellness account
• Share plan & other savings
• Incentive plan
• Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
• Group RRSP, with company matching DPSP offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree