Commercial Insurance Manager

Salem Five Bank•Woburn, MA

4h•Onsite

About The Position

This leadership role will be responsible for supervising the Commercial Lines support team in maintaining, expanding, and servicing accounts. This role works closely with the Sales Management team to align both sales and service for a premier client experience. Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way. This position can be based in our Woburn office.

Requirements

Bachelors’ Degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years Commercial Lines Account Management experience or equivalent required.
Proficient in Microsoft Office Suite (Word, Excel, Access, Power Point).
Excellent verbal and written communication skills are essential.
Ability to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required.
Property & Casualty Insurance License required.

Responsibilities

Work with the Commercial Lines Account Managers to offer support, guidance and oversight to reach individual, department, and division goals.
Provides direction, training, and support to team members on their assigned accounts for renewal reviews.
Maintains technical knowledge of coverages, rating changes, and form changes to inform the team and strive to direct business with lead carrier partners.
Monitor’s workflows, consistency with processes and procedures and provides training for team members.
Recommends and implements procedures to increase efficiency and effectiveness for the Commercial Lines department.
Supports Producers as needed for client issues.
Train newly hired Commercial Lines Account Managers on rating, quoting, new business applications, binders of insurance, endorsements, certificates of insurance, audits, renewal reviews, remarketing, invoicing/billing, and cancellations in accordance with office procedures, and any other relevant duties as necessary.
Provide quality control reviews of Commercial Lines Account Manager duties to ensure adherence to underwriting authority and guidelines as established by the various companies and internal procedures.
Assists with reviewing and correcting invoice discrepancies on a timely basis as needed.
Maintains operational efficiency by remaining up to date on agency management system changes and procedures through ongoing training, seminars, and industry conferences.
Special projects and other duties as assigned.
Demonstrate compliance with insurance laws and regulations
Assume additional responsibilities as requested.
Regular attendance is essential to this position.
Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Staff management responsibilities include training employees, planning, assigning, and directing work, addressing complaints, and resolving problems.