Branch Manager, Commercial Insurance

BrokerLink • Markham, ON

2d • Onsite

About The Position

BrokerLink is seeking a Mandarin and/or Cantonese speaking Branch Manager, Commercial Insurance to join their growing team. The ideal candidate will have sales experience, a proven track record of success, and the ability to motivate and develop a team. This role emphasizes a customer-centric approach and collaborative problem-solving. The Branch Manager will be responsible for the day-to-day management of the team, overseeing commercial insurance operations to meet growth and profitability targets, and ensuring high standards of service and sales quality. The position also involves general administration, staff development, and supporting marketing initiatives. BrokerLink values integrity, respect, customer focus, excellence, and generosity, and is committed to diversity and inclusion, offering opportunities for growth and flexible work arrangements.

Requirements

• Mandarin and/or Cantonese speaking ability
• Sales experience
• Proven record of making things happen
• Ability to motivate the front lines and encourage the team to learn, evolve and grow
• Loves working with others to get things done
• Post-secondary education
• 5-8 years or more insurance industry experience, with extensive personal lines experience
• Minimum 3 years management experience
• Knowledge of Brokerage Management services and tools (EPIC)
• Strong customer focus; understand the needs of the customer (internal and external)
• Possess strong communication and people skills
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Eligible to work in Canada from the anticipated start date and throughout their employment

Nice To Haves

• CIP, CRM or CAIB designation preferred

Responsibilities

• Responsible for all day-to-day team management.
• Manage the Commercial Insurance operations for your respective team to achieve growth and profitability targets.
• Implement and monitor Commercial Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
• Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
• Work with other Commercial Insurance Manager’s and your Territory Managers to ensure the quality of services and sales meets expected standards.
• Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
• Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
• Develop succession planning for all key positions.
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
• Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
• Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

Benefits

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing
• Wellness account
• Share plan & other savings
• Incentive plan
• Annual bonus
• Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions
• Group RRSP, with company matching DPSP offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree