Branch Leader I/II - New Holland Branch

Truist Bank•New Holland, PA

10d

About The Position

The Branch Leader is responsible for managing all aspects of the assigned branch. The role drives branch performance through leadership, coaching, management, and business development, with particular emphasis on small-business expertise and development. The Branch Leader ensures compliance with internal controls, operational procedures, risk-management policies, and the Truist Code of Ethics. The position also manages branch human capital, including hiring, scheduling, performance reviews, development, and disciplinary actions. The Branch Leader may be cross-trained to assist with teller transactions as needed. The role promotes Truist’s Purpose, Mission, Values, and culture; develops branch revenue and client relationships; and builds the Truist brand through community involvement. It partners with Integrated Relationship Management (IRM), Operations, and other lines of business to support client financial success, team empowerment, and a One Team culture. English fluency is required. The position works first shift.

Requirements

Bachelor’s degree, or equivalent education and related training or experience.
Two years of financial-services and consumer/small-business expertise, or equivalent experience and/or performance.
One year of previous branch leadership or management experience.
Strong interpersonal, sales relationship, and prioritization skills.
Strong written and verbal skills.
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer registration and applicable NMLS background check.
Ability to inspire, lead, and coach others.
English fluency is required.

Nice To Haves

Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
Graduate of Internal Leadership Development Programs.

Responsibilities

Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team in support of Truist culture.
Drive branch business development and strong team and individual performance in areas of Truist strategy, including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
Drive branch revenue through small-business development and new-client strategies, including face-to-face appointments, outbound calling, and prospecting; grow Mass Affluent relationships through appointments and outbound calling.
Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to develop business and build the Truist brand.
Lead, grow, coach, and motivate teammates while executing branch engagement routines to support clients’ financial success and team empowerment.
Partner with IRM and Operations partners, including the area operations officer, to ensure compliance with bank procedures, internal controls, risk-management policies, the Truist Code of Ethics, and required team training.
Collaborate with IRM and key lines of business to promote a One Team culture and business partnerships within the branch.
Make human-capital decisions, including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews and ratings, performance counseling, and disciplinary actions.
May be cross-trained to assist with teller transactions as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan